Privacy Policy

Effective Date: December 23, 2025

Phenomenal Occasions Event Place (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or book our event spaces.

1. Information We Collect

We may collect the following types of information:

Personal Information
Name, email address, phone number, mailing address, and other contact details you provide when submitting inquiries, booking events, or communicating with us.

Event & Booking Information
Details related to your event, including event type, date, guest count, special requests, and selected services or add-ons.

Payment Information
Payment details required to process deposits, rental fees, security deposits, or other charges. Payment information is processed securely through third-party payment providers.

Website Usage Data
Information such as IP address, browser type, pages visited, and interaction data collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

• Process event bookings and manage venue reservations

• Communicate with you regarding inquiries, bookings, agreements, and updates

• Process payments, deposits, and refunds

• Improve our website, services, and customer experience

• Enforce our booking terms, rules, and policies

• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

• Service Providers: Third parties that support our operations (e.g., payment processors, IT services)

• Legal Authorities: When required by law, court order, or to protect our legal rights and safety

4. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information, subject to legal and contractual obligations

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze visitor behavior. You may disable cookies through your browser settings, though some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. Phenomenal Occasions Event Place is not responsible for the privacy practices or content of those external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.